Shipping and Returns
Cancellations, Refunds & Returns:
Refunds will only be issued to the original credit card that you use when placing your order. No hassle returns (within 30 days of delivery for a full refund). We'll also pay the return shipping costs if the return is a result of our error.
As soon as you place your order you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days) we will process the charges and submit the order for shipment.
If your order is stock and we process the charges to your credit card it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address your provide when checking out. If you do not receive tracking information from us within six business days of your order feel free to follow up with us at email@example.com
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrived damaged please send photos to firstname.lastname@example.org and we will process an insurance claim on your behalf.
For Edgestar and Allavon Units, we don't accept returns on installed units.